Honoring employees who embody the best of ITS and who support WVU’s mission to enhance the well-being and quality of life of West Virginians
Here are our current superstars
For skill and determination in finding solutions to problems when vendors can’t help and his ability to address the complex needs of system administration, Josh Cook is the latest ITS RockIT Award winner for Innovation. His work has saved WVU money, let us retire outdated hardware and improved our ability to support our customers. Josh was primarily responsible for migrating several legacy platforms to VMWare. He did this work with little help from vendors. He supported University Relations-Digital’s migration to Amazon Web Services, letting WVU retire five physical servers and save $10,000 per year. This work required copying and exporting multiple databases, and manually changing 265 host names in DNS, the Internet equivalent of a phone book. Josh also moved several MAP-related systems off physical servers that were so old IBM no longer supported them. Josh is creative in overcoming obstacles, persistent in completing tasks and outstanding in customer service.
For outstanding leadership of the Outbound Support team and his helpful, approachable, positive demeanor, Jamie Robey is the ITS RockIT Award winner for Role Model. Jamie provides guidance and opportunities for his group, and always seeks the best ways to support our customers. He works with the team rather than delegating from behind the scenes. He operates with faculty, staff and students in mind, and he has worked for years to build meaningful relationships across ITS and WVU. Jamie began rotating his team to different locations throughout the year, allowing ITS to provide better support based on workload and giving the team the chance to meet and interact with more customers across campus. He also encourages the team to proactively visit customers when workloads are low. Jamie has a remarkable ability to talk to anyone, to ease their anxieties and to translate their needs into a solution ITS can provide.
Enterprise Infrastructure Service Manager
Endpoint Management & Outbound Support
Assistant Director of Network Services
Senior Office Administrator
The stronger your nomination, the better your colleague's chance of winning. Click here for 5 tips on making your nomination stand out.
Only employees of Information Technology Services will be considered for a RockIT award. However, the hope is that the AwardU model will prove successful and that other University departments may create their own programs under the AwardU umbrella. Should people outside ITS be nominated through AwardU, the Administrator will remove them from the evaluation and judging process.
You can read more about how this group got started and its goals in the AwardU Committee Charter.
You can submit those here.
As long as you need it to be. However, until we are able to update the app, you can only enter about one paragraph in the form. Please write your nomination out in a text document before logging into the app to submit it. After entering as much as you’re able in the form, email the entire document to RockITAwards@mail.wvu.edu.
Three per quarter, or one in each of the three categories – Role Model, Innovator and Outreach. The app counts your nominations and will let you know when you’ve reached your limit.