Kathy Pepple
Kathy Pepple
Role Model, 2015

Training

Kathy Pepple’s “quiet, pleasant, helpful” attitude inspires everyone she works with, whether as a customer or colleague. She provides excellent customer support for eCommerce users, sometimes meeting one-on-one with a new store manager to make sure they are ready for their new responsibilities. She matches training materials to her presentation style, researches solutions when unusual or unprecedented requests arise, and ensures that if she has to be out of town, a replacement is fully trained so store openings are not delayed. Her willingness to collaborate on a team and display initiative in problem-solving reaches beyond her eCommerce training and support efforts. Though she may start out with fewer skills than someone else learning new software, she can surpass them while exhibiting the same determination to find solutions. A colleague notes, “I and others would do well to emulate her.”